If you’re a veteran, family member, or caregiver who’s used My HealtheVet or DS Logon to manage VA health care or benefits, there are some important changes coming. My HealtheVet has officially been retired, and DS Logon will no longer be available after September 30, 2025.

In our latest episode of Mission Roll Call University (MRCU), we explain what these changes mean, how to switch to a secure new login, and how to get support along the way.

Here’s what you need to know:

My HealtheVet is no longer available.
DS Logon will sunset on September 30, 2025.

To access VA.gov and other VA online services, you’ll now need to sign in with Login.gov or ID.me. Both options meet federal security standards and are free to use.

You can use either one—or even both—but here’s how to decide:

Choose Login.gov if you:

• Live in the U.S.
• Have a Social Security number
• Have a valid state-issued ID
• Already use government websites like USAJOBS or Social Security

Choose ID.me if you:

• Live outside the U.S.
• Don’t have a Social Security number
• Don’t have a valid ID or a phone in your name
• Need flexible identity verification options (like video calls or in-person appointments)

Setting up Login.gov:

• Go to VA.gov and click “Sign In”
• Select Login.gov and choose “Create an account”
• Confirm your email within 24 hours
• Set up a password and multi-factor authentication
• Upload ID photos or verify your identity in person at a post office

Setting up ID.me:

• Start at VA.gov and choose ID.me
• Create an account with your email and password
• Verify your identity with one of three methods:
  • Self-service (photo ID, SSN, and a phone in your name)
  • Video call with three forms of ID
  • In-person appointment with three forms of ID

Need help getting started?
Support is available every step of the way.

• Visit Login.gov or ID.me for troubleshooting and FAQs

• Call VA Support at 877-327-0022 for help with sign-in and account setup

• Watch our full MRCU episode for step-by-step walkthroughs and practical tips

Haven’t made the switch yet? Don’t worry. You can still manage your care and benefits the way you always have—by phone, mail, or in person. Call 800-698-2411 or visit your local VA regional office for support.

For caregivers and guardians:

• Court-appointed guardians can call 877-327-0022 to explore temporary access options while a long-term solution is being developed

• Family caregivers should continue using the veteran’s own login credentials, just as before

Want to see exactly how to set up your account? Watch the full episode of MRCU to follow along with demos, tips, and help links to make the process simple.

Watch now:

For more how-to guides and helpful veteran-focused resources, explore our full video library on the MRCU YouTube channel.