A new nationwide survey conducted by Mission Roll Call suggests that most veterans believe the Department of Veterans Affairs is improving, even as concerns about staffing and continuity of care persist. The survey, which included more than 2,200 veterans, found that 81.7 percent of respondents said VA’s overall performance is either improving or holding steady. The survey also found that 77.8 percent said transparency has improved or remained consistent over the past year.

Mission Roll Call CEO Jim Whaley, a retired Army lieutenant colonel, said in an interview that those numbers reflect real progress, particularly in how the VA communicates with veterans and responds to feedback.

“I think some of the things the VA is doing to address these issues are getting recognized by the veteran population,” Whaley said. “There’s still a lot of work to be done. But they’re on the right path.”

The findings indicate veterans are recognizing progress in areas such as communication, access, and overall system direction, even if their individual experiences vary.